- 1 What is a hotel reception?
- 2 What do you say to the receptionist when you want a hotel room?
- 3 Is there always someone at the front desk of a hotel?
- 4 Do hotels charge for local calls?
- 5 Do hotel receptionists stand all day?
- 6 What are the tasks of a hotel receptionist?
- 7 What to say when you’re checking into a hotel?
- 8 How do you greet a hotel guest?
- 9 How do you check into a hotel chat?
- 10 Will a hotel decorate a room for you?
- 11 Do hotels care if you have an extra person?
- 12 What happens if you leave a hotel without paying?
What is a hotel reception?
Hotel receptionists deliver a wide range of guest services: welcome guests to the hotel, make reservations for them and attend to their other needs that are instrumental to their comfort during their stay at the hotel. Hotel receptionists work mainly in the hotel’s front office.
What do you say to the receptionist when you want a hotel room?
Would you mind calling them: (phrase) This very polite phrase is a different way of saying ‘can you call them for me’. ‘would you mind’ is a very polite way of asking/requesting somebody to do something for you. In the phrase here, it is used to ask a receptionist to call another hotel for you.
Is there always someone at the front desk of a hotel?
Yes, the front desk is always manned.
Do hotels charge for local calls?
Not only do hotels charge for long-distance calls, but also they often make you pay for local calls. So use your own phone for all calls.
Do hotel receptionists stand all day?
Standing throughout an 8-hour shift is not peculiar to front desk agents! There are several hotel personnel, bell men and porters, waiters, restaurant hostesses and bar personnel, who all stand throughout their shift.
What are the tasks of a hotel receptionist?
- create a friendly and welcoming atmosphere for guests.
- deal with bookings.
- complete procedures when guests arrive and leave.
- choose rooms and hand over keys.
- prepare bills and take payments.
- answer and pass on calls and email messages.
- handle requests from guests, like booking trips or storing valuables.
What to say when you’re checking into a hotel?
- Receptionist: Hi there.
- Guest: Yes, sorry.
- Receptionist: That’s no problem.
- Guest: Oh, really.
- Receptionist: The hotel isn’t booked this week, so it’s not a problem.
- Guest: The room was great.
- Receptionist: I’m glad you liked it.
How do you greet a hotel guest?
Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I’m Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.
How do you check into a hotel chat?
- Hotel: Good afternoon. Welcome to the Grand Woodward Hotel.
- Guest: I have a reservation for today. It’s under the name of Hannighan.
- Hotel: Can you please spell that for me, sir?
- Guest: Sure. H-A-N-N-I-G-H-A-N.
- Hotel: Yes, Mr.
- Guest: Yes, it is.
- Hotel: Excellent.
- Guest: Whoa!
Will a hotel decorate a room for you?
Yes, hotels can decorate the room at guest request, depending on hotel policy. It’s not mandatory that hotels will decorate the rooms. There are hotels that don’t allow any decoration inside rooms as it may cause damage to the décor and fixtures. Hotels do room decoration – as per management policy.
Do hotels care if you have an extra person?
As long as you don’t make the hotel go out of their way to take care of your extra guest you will be fine. The moment you ask for extra amenities or become noisy or smoke in the room you will be kicked out or charged for the extra people.
What happens if you leave a hotel without paying?
Basically, you owe the hotel a debt. If you fail to pay it, there are civil law procedures to deal with that. The only way this could turn into a crime is if you deliberately tried to avoid paying the bill. Then it would be fraud.